How to Handle Drop Shipping Returns and Refunds?

 Refund and replacement are two of the essential things for an e-commerce website. When it comes to dealing with the instances of returns and refunds, many companies find themselves ill-prepared. The company's lack of preparation can give rise to clumsy support interactions when customers reach out with replacement or refund requests. It is to be understood that returns and refunds are a regular part of any business, including drop shipping. 

The concept of dropshipping is that an e-commerce business enterprise purchases from a third party and ships orders directly to the customers. In this retail fulfillment method, the firm doesn't keep the products it sells in stock. The customer receives the product and gives you feedback. Sometimes, things may go messy, and the customers may claim a return or refund for their product. Understand your customer's state of mind and the actual reason for returning the products or claiming a refund. 

Customers usually return the product when:

• The ordered item arrives damaged, or is expired or defected.
• The item didn't match the description. 
• They ordered the wrong item, or they've changed their mind

To tackle this issue, you need to create a rock-solid return policy. Contact your suppliers, figure out their return policies, and structure yours accordingly. In your policy, ask the customers to tell 'what went wrong?' and send pictures of any defective items of the product they received. Depending on the customer's answer, get money back from the supplier and send it to your customer. 

Provide the return policies easily and understandably. Complicated policies may create confusion and hassles in returning. Keep in mind that satisfying your customers at every point will turn them into your regular customer. 

Each product category can be a little unique and a little different, so make sure you find out what can and cannot be returned and refunded. Try to mention the non-returnable policy on the product's description itself. It will prevent discrepancies in the future.

Customers may have a valid point to choose the Return and Refund option. Ensure that you have a Return and Refund option from the seller, which is essential for any entrepreneur.

Refunds and returns are part of running any retail, wholesale, or online business. Stop worrying and tackle it with ease.